Tweakker (www.tweakker.com) has passed the milestone of 100 million subscriber devices connected worldwide, for its customer base of mobile virtual network operators (MVNOs) and mobile network operators (MNOs).
With increasing numbers of MVNOs coming to market and more and more unknown Bring Your Own Device (BYOD) smartphones entering a network, two in three calls to network care centres* today relate to connectivity settings with an estimated cost of $15 per call.
Tweakker owns a database of connectivity settings for mobile phones around the world, an Over-the-Air connectivity platform, reference mobile phone video guides for call centres, and an instant-on connectivity app and technology for device manufacturers to embed in new handsets coming to market.
Device users leverage Tweakker’s platform to gain Internet connectivity settings from power-up to access Over-The-Top services such as Skype, Whatsapp or Viber from any location and network, browse the Internet using their 3G/4G data connection and to send/receive MMS and E-mails.
Tweakker’s mobile connectivity technology is compliant with all customer interaction points, API, self-care, and smartphone apps. They claim to have saved network operators around $1.5 billion in customer care costs.